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UX/UI design of a new request flow and tracking progress for the desktop web app

SD Worx Web App

Click on the image above to see a video prototype

Overview

The project consisted of creating a solution for the users who created support tickets, and have no way to track the status of their requests.

To see a video prototype click HERE

To see a Figma prototype click HERE

Approach

To begin with this project I had to study the competitors, their successful approaches in tracking the requests. Conduct a Market research, User reserach and identify pain points in the user journey.

To see the detailed step by step explnation click HERE

To see Figma designs see HERE